By accessing our website and purchasing from Mozline, you agree to be bound by the following terms and conditions. These terms govern the relationship between Mozline, a clothing brand based in the United Arab Emirates, and you, the customer. We specialize in made-to-order garments, meaning that every piece is crafted specifically upon receipt of an order. By placing an order with us, you acknowledge that you have read, understood, and agreed to our production timelines, shipping procedures, and our strict policy regarding returns and exchanges.

All orders placed through our platform or via our official WhatsApp communication channel require a minimum of ten days for preparation and tailoring before they are dispatched. This timeframe is essential to ensure the quality and craftsmanship that Mozline is known for. Please note that this ten-day period refers to the time needed to create the garment and does not include the duration of shipping to your specific location. While we strive to meet these timelines consistently, we are not responsible for delays caused by international customs or unforeseen courier issues once the package has left our facilities in the UAE.

A core condition of purchasing from Mozline is our strict no-refund and no-exchange policy. Because our items are made-to-order according to individual customer requests, we cannot offer returns, refunds, or exchanges for any reason, including change of mind or incorrect size selection. We strongly advise all customers to consult our size guides and provide accurate measurements before finalizing a purchase. By completing your payment, you accept that all sales are final and that the uniqueness of our bespoke production process prevents us from restocking or reselling returned items.

Regarding communication and customer service, Mozline operates exclusively via WhatsApp at 056 217 1255 for all inquiries and order updates. Please be aware that this number is for messaging purposes only and does not accept voice calls. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a customer’s conduct violates these terms or is harmful to our business operations. Any changes made to these terms and conditions will be updated on this page, and continued use of our services constitutes acceptance of those changes.